Frequently Asked Questions (FAQ)

Welcome to the VLONE Apparel FAQ page! Here, we’ve compiled the answers to some of the most commonly asked questions from our customers. If you don’t find the answer you’re looking for, feel free to contact our customer support team for assistance.

1. What is VLONE Apparel?

VLONE is a premium fashion brand known for its unique streetwear-inspired apparel that blends contemporary designs with classic styles. Our collection includes hoodies, t-shirts, sweatpants, sweatsuits, sweatshirts, all crafted with the finest materials.

2. How can I place an order at VLONE Apparel?

Placing an order is simple:

1. Browse our collection and select the items you’d like to purchase.

2. Choose the size and color, and add the items to your cart.

3. When you’re ready to checkout, click on the shopping cart icon and proceed to checkout.

4. Enter your shipping details and choose your preferred payment method.

5. Review your order and confirm the purchase.

3. What payment methods do you accept?

We accept a variety of payment methods for your convenience, including:

• Credit Cards: Visa, Mastercard, American Express, Discover, and JCB.

• PayPal: A secure and easy way to pay using your PayPal account.

All payments are processed securely to ensure your information remains protected.

4. Is it safe to shop at VLONE Apparel?

Yes, shopping with us is completely safe. We use 128-bit SSL encryption to protect your personal and payment information during transactions.

5. Can I change or cancel my order?

We process orders quickly to get your items to you as soon as possible. Therefore, once an order is placed, it cannot be modified or canceled. If you need to make a change, please contact our customer support team as soon as possible, and we’ll try to assist you.

6. How do I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package through the shipping carrier’s website.

7. What shipping options are available?

We offer standard and express and free shipping options for both domestic and international orders. Shipping rates and delivery times vary based on your location. You can view the available options and their costs at checkout.

8. How long will it take to receive my order?

• Domestic Orders: Typically ship within 7 to 9 business days.

• International Orders: Delivery times may vary between 10-15 business days depending on the destination.

Please note that delivery times are estimates and may be affected by factors such as weather conditions, holidays, or customs processing.

9. Can I return or exchange my order?

Yes, we have a 7-day return and exchange policy. If you are not satisfied with your purchase, you can return it within 7 days of receipt for a refund or exchange. The item must be unused, in its original condition, and with the original tags.

For more details, visit our Return & Exchange Policy page.

10. How do I know if an item is in stock?

Our website shows real-time stock availability for each item. If an item is out of stock, you’ll see a message stating that the product is currently unavailable. If you’d like to be notified when an item becomes available again, you can sign up for notifications on the product page.

11. How can I contact customer support?

If you have any questions or need assistance, you can reach out to us via:

• Email: support@vlone-apparel.com

12. Are your products eco-friendly?

We are committed to sustainability and ethical practices. Fear of God aims to reduce our environmental impact by using eco friendly materials. We continue to explore new ways to make our production more sustainable and support the planet.

13. Do you offer gift cards?

Currently, we do not offer gift cards, but we’re always looking to improve our services. Be sure to check back in the future for any updates!

14. Do you ship internationally?

Yes, we offer international shipping to many countries around the world. Shipping costs and delivery times will vary depending on your location. You can see the available shipping options and their costs during checkout.

15. Do you offer any discounts or promotions?

We occasionally offer promotions and discounts to our customers. To stay updated on the latest offers, we recommend signing up for our newsletter or following us on social media.

16. What if my item is damaged or defective?

If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue by offering a replacement, return, or refund depending on the situation.