Refund and Returns Policy

At VLONE Apparel, we strive to ensure our customers are satisfied with their purchases. This Refund and Returns Policy outlines the conditions under which you can request a return, exchange, or refund.

1. Eligibility for Returns

You can return items within 7 days of receiving your order if they meet the following conditions:

• The item must be unused, unwashed, and in its original packaging.
• Tags and labels must still be attached.
• Proof of purchase is required (order confirmation email or receipt).

2. Non-Returnable Items

The following items are not eligible for return:

• Items marked as “Final Sale.”
• Gift cards or promotional items.
• Products damaged due to misuse or improper care.
• Items on Discount

3. How to Initiate a Return?

To request a return, follow these steps:

1. Contact us at support@vlone-apparel.com with your order number and reason for return.
2. Once approved, you will receive a return authorization and instructions.
3. Ship the item back to us using a trackable shipping method.

Note: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

4. Refunds

• Refunds will be processed to the original payment method within 7–10 business days after we receive and inspect the returned item.
• Shipping fees are non-refundable unless the return is due to our error.
• You will be notified via email once your refund is processed.

5. Exchanges

We offer exchanges for the same item in a different size or color (subject to availability). To initiate an exchange:

1. Follow the return process outlined above.
2. Mention your desired replacement in your return request.
3. Once we receive the original item, we will ship the replacement.

Note: If the replacement is unavailable, we will issue a refund instead.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us at support@vlone-apparel.com within 24 hours of delivery. Provide photos of the damage and your order details. We will offer a replacement, exchange, or refund.

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

1. Check with your bank or credit card company, as processing times may vary.
2. Contact us at support@vlone-apparel.com if you still need assistance.